Pootle – Terms & Conditions
Last updated: 18 May 2026
1. About these Terms
These Terms govern your use of the Pootle mobile app and related services (the "App"), operated by Pootle Explore Ltd, registered in England and Wales (Company No. 16825582). Contact us via our Contact us page.
By using the App you agree to these Terms and our Privacy Policy. If you do not agree, do not use the App.
2. Who can use Pootle
You must be at least 16. You are responsible for your account and keeping your login details secure.
Use the App lawfully. Do not upload misleading or unsafe content, harass others, impersonate anyone, or scrape or copy data from the App without permission.
3. Safety
Pootle provides accessibility-related route information for planning only — not navigation or emergency services. Conditions on the ground can change at any time.
You are responsible for your own safety and for judging whether a route is right for you. We do not guarantee that any route is safe or suitable, and we are not liable for decisions you make based on App content.
4. Subscriptions
Pootle Pro is free for everyone until September 2026. You will not be charged automatically when that period ends.
If you subscribe later, payment is handled by Apple or Google. Subscriptions renew unless you cancel at least 24 hours before the end of the current period in your app-store account settings. Refunds follow the store's policies.
By using Pro features straight after purchase, you ask us to start the service immediately and accept that you may lose the usual 14-day cancellation right for digital content once it has begun. Prices may change; we will tell you before your next renewal.
5. Your content
You may upload routes, reviews, photos, and other content ("User Content"). You keep ownership, but you confirm you have the right to upload it and that it does not break anyone else's rights.
We may remove content or suspend accounts where needed for safety, legal, or community reasons. To report a problem, use our Contact us page.
Public content
If you mark content as public, you grant us a worldwide, royalty-free licence to use, store, adapt, publish, analyse, and create derivative works from it — including aggregated accessibility data and commercial or partner use. This may continue after you delete your account, but does not override your data protection rights (see our Privacy Policy).
Private content
Private content is used only to provide the App to you, except where the law requires otherwise.
6. Our intellectual property
The App, its design, software, branding, and our route and accessibility databases belong to us or our licensors. You may not copy, scrape, or reuse our data to build a competing product or service, or to train third-party AI models, without our written consent.
7. Liability
You use the App entirely at your own risk. The App is provided "as is".
We are not liable for anything arising from your use of the App or reliance on anything in it.
8. Changes, stores and law
We may update these Terms. We will give reasonable notice of material changes. If you disagree, stop using the App and cancel any subscription via your app store. Continued use after the change takes effect means you accept the new Terms.
Downloads from Apple or Google are also subject to their terms. On iOS, Apple is a third-party beneficiary of these Terms and may enforce them against you.
You may delete your account at any time. These Terms are governed by the laws of England and Wales. UK and EU consumers keep any mandatory protections in their home country. Questions or complaints: use our Contact us page.